methodology / Tech Fingerprint / #72

Customer support tools detected

live factor #72 · Tech Fingerprint · scoring impl: implemented · weight 0%

What we measure

Which support and chat tools your site loads. Common ones: Intercom, Drift, Crisp, Zendesk, HelpScout, Tidio.

How to improve your score

N/A — informational.

Data source

Data source for this factor is not yet documented.

Implementation notes

Detect Intercom, Drift, Crisp, Zendesk, and HelpScout chat widget signatures in scripts.

Scoring

Scoring formulas are versioned with the methodology. The current method (v1.1.0) maps raw measurements to pass, warn, fail. Factor weights determine how much each contributes to the composite — see the methodology index for the full table.

Version history

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